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General FAQ
Quick answers to common administrative and operational questions about the LTC@H Network
All LTC@H network members
Q: How do I access the member portal?
Go to the LTC@H Network website and click "Member Login." If you do not have login credentials, contact Network member support — your pharmacy should have received login instructions when your membership was activated.
Q: How do I reset my portal password?
Use the "Forgot Password" link on the portal login page. If the reset email does not arrive within 10 minutes, check your spam folder or contact the Network support team.
Q: When are office hours?
LTC@H Network office hours are held regularly via video call. Check the member portal Events section for the current schedule. Recordings of past office hours are available in the Education section of this Knowledge Base.
Q: Where do I find forms and templates?
All LTC@H forms and templates are available through the Knowledge Base. Use the search bar to find a specific form, or browse the Documentation & Templated Forms category for the full template library.
Q: How do I submit a support question?
Contact the LTC@H Network through the member portal support form or the email address listed in your membership welcome materials.
Q: How do I update my pharmacy's information?
Updates to your pharmacy profile should be submitted through the member portal. For billing-related updates (NPI or NCPDP changes), notify your PSAO directly as these affect claim processing.